Monday, March 5, 2012
3/5/2012 5:16 pm
Calling ATT now to make sure service is canceled and They have applied credits properly.
Been on hold over ten minutes.
Will live update via comments.
Time Warner
So here is a speedtest now that we are on timewarner.... Oh BTW this is there lowest tier where they advertise 10 down.
ACTUAL SPEEDS
Here are the highest speeds we ever got.
We took many many screen shots and the norm was about 1.8 down.
Please note the elite tier is 6 down
Max 12
Maxplus(what we had) 18 down
Advertised SPEEDS
When I called to set up service I was not familiar with the packages offered. I advised the rep that we mostly needed service for NETFLIX , YOUTUBE and PODCAST HOSTING. He assured me that he had set me up with a package that would handle that.
After the install fiasco the next issue popped up .. besides being horribly slow and FAILING at speedtest, we could not watch Netflix with out constant skipping.
After calling multiple times only to be on hold for 15 plus minutes and or disconnected while my account was being reviewed. We finally talked to someone who informed us that oh no we were on Elite and that we needed to be on MAX PLUS which was the fasted in our area.
Please see below for advertised speeds
Can I Please return your modem!
So I decided that I need to record all the crap ATT has put us through.. I will go back and start from the beginning later.
I just got off the phone with ATT after 30 minutes on the phone because my U-verse was not canceled last week as it was supposed to be and per the instructions that they send with the return label I needed a BAN or RMA number to put on the return label . This number was also supposed to be a tracking number.
During the 16 minutes I was on hold before I got a rep I tried using their chat "help" and after talking to two different chat reps was told to call .(Good thing I was still on hold) The first rep I spoke to confirmed that my service had not been canceled as previously requested. She canceled it but told me she had to get me to a special department to get the BAN or RMA number.After another long hold I was connected with a gentleman who had none of my info and so we started all over again. After another hold he tells me he has never heard of BAN or RMA number but that he will send me a return label. I advised him I have a return label(again) and read him the instructions. He stated that may be something new and put me on hold to check. After he came back on he said he assumes I want an order number but he is not sure. I again read him the instructions and asked if that order number is what i needed to put on the rtn label and if that would be used for tracking. He stated he can try and get a tracking number if I had already sent it back. I again repeated NO I am trying to send it back and follow the instructions on your return label. He stated just put the order number on it I don't think you even need that. So we shall see if they track and credit this correctly. Also stay tuned to see what they try and charge us for .
I just got off the phone with ATT after 30 minutes on the phone because my U-verse was not canceled last week as it was supposed to be and per the instructions that they send with the return label I needed a BAN or RMA number to put on the return label . This number was also supposed to be a tracking number.
During the 16 minutes I was on hold before I got a rep I tried using their chat "help" and after talking to two different chat reps was told to call .(Good thing I was still on hold) The first rep I spoke to confirmed that my service had not been canceled as previously requested. She canceled it but told me she had to get me to a special department to get the BAN or RMA number.After another long hold I was connected with a gentleman who had none of my info and so we started all over again. After another hold he tells me he has never heard of BAN or RMA number but that he will send me a return label. I advised him I have a return label(again) and read him the instructions. He stated that may be something new and put me on hold to check. After he came back on he said he assumes I want an order number but he is not sure. I again read him the instructions and asked if that order number is what i needed to put on the rtn label and if that would be used for tracking. He stated he can try and get a tracking number if I had already sent it back. I again repeated NO I am trying to send it back and follow the instructions on your return label. He stated just put the order number on it I don't think you even need that. So we shall see if they track and credit this correctly. Also stay tuned to see what they try and charge us for .
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